Your questions, answered

Waterworld operate a strict “suitable swimwear only” policy whilst riding the rides and using its features. Items of clothing including T Shirts and Leggings are not permitted on any of our features. Suitable swimwear includes:

swimming costumes, swimming shorts, swimming briefs, bikinis (no thong bikinis), tankinis, wet suits, swim/sun tops, official swim modesty wear suits including swimming leggings. We sell modesty suits in our swim shop for £40. Please call 01782 205747 to check availability and to reserve one before your visit.

Session control will be in operation during Peak Periods. You will be guaranteed at least a minimum of 3 hours in the pool.

OUR NEW PEAK ‘UNLIMITED TIME’ TICKETS ARE NOW AVAILABLE! Guests now have the option to upgrade their admission ticket to allow unlimited time in the aqua park on peak days. Normally, during peak periods, guests are restricted to 3 hours in the aqua park but you can now stay as long as you wish (within opening hours) with an unlimited time ticket for £40 each!

No need to worry, you can show the receptionists the online ticket on your mobile phone.

If you have not received a confirmation email, please log into your account at Login For Fast Track Tickets | Water World Jump The Queue (waterworld-tickets.co.uk) where you will be able to view your booking and print the confirmation.

You should receive an email providing you with a ticket, you then print it or show it on your mobile phone. Not to worry if you don’t receive an email, it will be in your orders on your Waterworld account. If you are still struggling, the receptionists will find your booking when you arrive.

For now, you must pre-book your tickets online.

Unfortunately there are no discounted prices for the above. Spectators must still pay the appropriate admission charge even if they are not going swimming.

From 1st September 2021, all children under 11 years old must be accompanied by an adult. One adult can supervise two children under 11 years old but no more. Babies must be supervised on a one adult to one child basis.

Anyone 11 years old and over can attend without adult supervision providing they are a strong swimmer and have no medical conditions.

 

There is a baby & toddler area which is very shallow; it has a climbing frame which has 2 flumes, cargo nets, tunnels and  rope swings . There are a further 3 smaller toddler rides and a children’s boat slide too!

Unfortunately you cannot bring your own food/drink, as we have a cafe in our building; we have Waters Edge café on poolside with various foods such as burgers, fries, sandwiches, hotdogs, cold/hot drinks, ice creams etc. We also have a subway next door as well.

Yes, we have loads of lockers!

A payment of £7.50 per locker band is required upon check in. £5 is refunded providing it is handed in at the appropriate time. During peak times, when session control is in operation, locker bands must be returned within 30 minutes of your session exit time in order to claim your £5 refund.

In the interest of the safety of our guests and during circumstances when items have been left in lockers that are now in use by other guests, Our management team reserve the right to check our lockers. This will only be done when it is absolutely necessary and will be carried out when a member of our management team is present.

Unfortunately not due to health and safety and for the comfort of other bathers.

Parking is £3.50 which will cover you for up to 8 hours.

Yes you can show it on your mobile phone. For any other problems please contact us.

You can find all the information you need on birthday parties here. Any further questions regarding booking a birthday party please contact us on 01782205747.

Group bookings are for 25 people or more, you can find out the prices by clicking here.

There are plenty of hotels and B&Bs in our area. Click Here to see.

Rides will begin to close down 15 minutes before closing time.

All tickets are non-refundable unless Government guidelines result in closure of our facility. 

If you cannot attend on the date you have pre-booked for please call to rearrange your visit. You have 30 days to re-use your ticket before it expires but you must give us at least 1 week’s notice when re-booking tickets. You may only re-book your tickets on one occasion.

Tattoos that may cause offence to other guests i.e the use of explicit language or offensive logos need to be covered at all times. Please wear plasters to cover or suitable clothing which is wet suit material. T shirts may be used but not on our features.

Here at Waterworld we use Ozone gas as part of our daily Pool Safety Operational Plan. Ozone gas has been proven to kill the recent SARS Coronavirus and since the structure of COVID-19 is almost identical to that of SARS Coronavirus it is relatively safe to say that it works against COVID-19 says Robert Smith, president and chief executive of leading chemical research group of Quail Systems.
https://finance.yahoo.com/…/ozones-effectiveness…

We also use a chemical called Ultra AX around our facility, a virucidal/bactericidal disinfectant which is effective against Coronavirus. https://www.chemicalproducts.net/…/ultra-ax-sanitiser…

We use Dettol Antibacterial Surface Cleanser Spray around our facility which kills 99.9% of viruses. This includes the recent strain of SARS-CoV, Mers-Cov, Human Coronavirus and since the COVID-19 structure is almost identical, and based on evidence available to us this spray will work on the COVID-19 too https://www.dettol.co.uk/about-us/understanding-coronavirus/

We have 20 Hand sanitisation points throughout the building, reminding our guests and staff to sanitise their hands. The product used here is a Virucidal chemical certified by EU regulations

We have signs around the facility, reminding guests to wash their hands, all cash handlers have constant access to portable sanitising hand gel at all times as do all catering staff.

We have implemented a one way system to avoid close contact with other guests.

All guests are still recommended to wear face masks around the facility, apart from when bathing and when using our cafe facilities.

A full deep clean of the whole facility is carried out every night using antibacterial and virucidal chemicals.

Respiratory viruses are more powerful in cool, dry air and as Waterworld is warm and humid, along with all other measures we have in place we are confident that it is staying well away from our Waterpark!

Our water really is GREEN!!!!

We collect some of our water from a borehole, this is a sustainable natural water source. Did you know……. A lot of the bottled water we buy in shops comes from borehole sources, that’s how safe it is!

The treatment and chemical we add to the water to keep you guys safe reacts with our water to give it a slightly green hue in deeper areas. This is just an aesthetic change. So don’t be alarmed or put off by the green tinge in our water, it is regularly tested for water safety to comply with health and safety regulations. Pay us a visit all you fun and thrill seekers out there and let’s make a difference to our planet together!!!

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Covid-19

Here at Waterworld we use Ozone gas as part of our daily Pool Safety Operational Plan. Ozone gas has been proven to kill the recent SARS Coronavirus and since the structure of COVID-19 is almost identical to that of SARS Coronavirus it is relatively safe to say that it works against COVID-19 says Robert Smith, president and chief executive of leading chemical research group of Quail Systems.
https://finance.yahoo.com/…/ozones-effectiveness…

We also use a chemical called Ultra AX around our facility, a virucidal/bactericidal disinfectant which is effective against Coronavirus. https://www.chemicalproducts.net/…/ultra-ax-sanitiser…

We use Dettol Antibacterial Surface Cleanser Spray around our facility which kills 99.9% of viruses. This includes the recent strain of SARS-CoV, Mers-Cov, Human Coronavirus and since the COVID-19 structure is almost identical, and based on evidence available to us this spray will work on the COVID-19 too https://www.dettol.co.uk/about-us/understanding-coronavirus/

We have 20 Hand sanitisation points throughout the building, reminding our guests and staff to sanitise their hands. The product used here is a Virucidal chemical certified by EU regulations

We have signs around the facility, reminding guests to wash their hands, all cash handlers have constant access to portable sanitising hand gel at all times as do all catering staff.

We have implemented a one way system to avoid close contact with other guests.

We have implemented session control so that all guests are called out of the facility after their 3 hour session.

All guests must wear face masks around the facility, apart from when bathing and when using our cafe facilities.

Our hourly tannoy call outs remind our guests of social distancing guidelines.

A full deep clean of the whole facility is carried out every night using antibacterial and virucidal chemicals.

Respiratory viruses are more powerful in cool, dry air and as Waterworld is warm and humid, along with all other measures we have in place we are confident that it is staying well away from our Waterpark!