Your questions, answered

Waterworld operate a strict “suitable swimwear only” policy whilst riding the rides and using its features. Items of clothing including T Shirts and Leggings are not permitted on any of our features. Suitable swimwear includes:

swimming costumes, swimming shorts, swimming briefs, bikinis (no thong bikinis), tankinis, wet suits, swim/sun tops, official swim modesty wear suits including swimming leggings. We sell modesty suits in our swim shop for £40. Please call 01782 205747 to check availability and to reserve one before your visit.

Session control will be in operation during Peak Periods. You will be guaranteed at least a minimum of 3 hours in the pool.

No need to worry, you can show the receptionists the online ticket on your mobile phone. You should still use the online express check in counter.

You should receive an email providing you with a ticket, you then print it or show it on your mobile phone. Not to worry if you don’t receive an email, it will be in your orders on your Waterworld account. If you are still struggling, the receptionists will find your booking when you arrive.

You can book online if you like, this would give you the queue jump at reception; however you can also pay at reception in the day. It is not necessary to book online during our Off Peak Periods as this is our quieter time to visit.

Unfortunately there is not any discounted price, but please take a look at our special offers page for discounts.

Our ratio is 2 children under 8 years of age to every 1 adult. Anybody over the age of 8 can attend without adult supervision providing they are a strong swimmer and have no medical conditions.

There is a baby & toddler area which is very shallow; it has a climbing frame which has 2 slides.

Unfortunately you cannot bring your own food/drink, as we have a cafe in our building; we have Waters Edge café on poolside with various foods such as burgers, fries, sandwiches, hotdogs, cold/hot drinks, ice creams etc. We also have a subway next door as well.

Yes, we have loads of lockers! A refundable* deposit of £5 per locker wristband is required.

*You will be refunded your £5 locker band deposit providing your locker band is handed in at the appropriate time. During peak times, when session control is in operation, locker bands must be returned within 30 minutes of your session exit time in order to claim your £5 refund. 

In the interest of the safety of our guests and during circumstances when items have been left in lockers that are now in use by other guests, Our management team reserve the right to check our lockers. This will only be done when it is absolutely necessary and will be carried out when a member of our management team is present.

Unfortunately not due to health and safety and for the comfort of other bathers.

Parking is £3.50 which will cover you for up to 8 hours.

Yes you can show it on your mobile phone. For any other problems please contact us.

You can find all the information you need on birthday parties here. Any further questions regarding booking a birthday party please contact us on 01782205747.

Group bookings are for 15 people or more, you can find out the prices by clicking here.

There are plenty of hotels and B&Bs in our area. Click Here to see.

Rides will begin to close down 15 minutes before closing time.

Tornado Alley will not be in operation during off peak periods. Tornado Alley will be open during Peak Periods only.

Tattoos that may cause offence to other guests i.e the use of explicit language or offensive logos need to be covered at all times. Please wear plasters to cover or suitable clothing which is wet suit material. T shirts may be used but not on our features.

Here at Waterworld we use Ozone gas as part of our daily Pool Safety Operational Plan. Ozone gas has been proven to kill the recent SARS Coronavirus and since the structure of COVID-19 is almost identical to that of SARS Coronavirus it is relatively safe to say that it works against COVID-19 says Robert Smith, president and chief executive of leading chemical research group of Quail Systems.
https://finance.yahoo.com/…/ozones-effectiveness…

We also use a chemical called Ultra AX around our facility, a virucidal/bactericidal disinfectant which is effective against Coronavirus. https://www.chemicalproducts.net/…/ultra-ax-sanitiser…

We use Dettol Antibacterial Surface Cleanser Spray around our facility which kills 99.9% of viruses. This includes the recent strain of SARS-CoV, Mers-Cov, Human Coronavirus and since the COVID-19 structure is almost identical, and based on evidence available to us this spray will work on the COVID-19 too https://www.dettol.co.uk/about-us/understanding-coronavirus/

We have 20 Hand sanitisation points throughout the building, reminding our guests and staff to sanitise their hands. The product used here is a Virucidal chemical certified by EU regulations

We have signs around the facility, reminding guests to wash their hands, all cash handlers have constant access to portable sanitising hand gel at all times as do all catering staff.

We have implemented a one way system to avoid close contact with other guests.

We have implemented session control so that all guests are called out of the facility after their 3 hour session.

All guests must wear face masks around the facility, apart from when bathing and when using our cafe facilities.

Our hourly tannoy call outs remind our guests of social distancing guidelines.

A full deep clean of the whole facility is carried out every night using antibacterial and virucidal chemicals.

Respiratory viruses are more powerful in cool, dry air and as Waterworld is warm and humid, along with all other measures we have in place we are confident that it is staying well away from our Waterpark!

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Covid-19

Here at Waterworld we use Ozone gas as part of our daily Pool Safety Operational Plan. Ozone gas has been proven to kill the recent SARS Coronavirus and since the structure of COVID-19 is almost identical to that of SARS Coronavirus it is relatively safe to say that it works against COVID-19 says Robert Smith, president and chief executive of leading chemical research group of Quail Systems.
https://finance.yahoo.com/…/ozones-effectiveness…

We also use a chemical called Ultra AX around our facility, a virucidal/bactericidal disinfectant which is effective against Coronavirus. https://www.chemicalproducts.net/…/ultra-ax-sanitiser…

We use Dettol Antibacterial Surface Cleanser Spray around our facility which kills 99.9% of viruses. This includes the recent strain of SARS-CoV, Mers-Cov, Human Coronavirus and since the COVID-19 structure is almost identical, and based on evidence available to us this spray will work on the COVID-19 too https://www.dettol.co.uk/about-us/understanding-coronavirus/

We have 20 Hand sanitisation points throughout the building, reminding our guests and staff to sanitise their hands. The product used here is a Virucidal chemical certified by EU regulations

We have signs around the facility, reminding guests to wash their hands, all cash handlers have constant access to portable sanitising hand gel at all times as do all catering staff.

We have implemented a one way system to avoid close contact with other guests.

We have implemented session control so that all guests are called out of the facility after their 3 hour session.

All guests must wear face masks around the facility, apart from when bathing and when using our cafe facilities.

Our hourly tannoy call outs remind our guests of social distancing guidelines.

A full deep clean of the whole facility is carried out every night using antibacterial and virucidal chemicals.

Respiratory viruses are more powerful in cool, dry air and as Waterworld is warm and humid, along with all other measures we have in place we are confident that it is staying well away from our Waterpark!