Welcome to the WaterWorld Web site, this site is owned and operated by Waterworld Leisure Ltd. These Terms of Use, along with policies and guidelines located throughout the WaterWorld Web site identify what users of the WaterWorld Web site can expect from Waterworld Leisure Ltd, and what we expect from users. By accessing any areas of the WaterWorld Web site, users are deemed to have accepted these Terms of Use and other policies and guidelines identified throughout the WaterWorld Web site. Please note any voucher is only available whilst it is on the web site. Once it has been removed it will no longer be valid to use.

Session control will usually be in operation during Peak Periods. You will be guaranteed at least a minimum of 3 hours in the pool.

FILMING: On some days at Waterworld, we may be filming or taking images to capture some moments in the pool for Sales and Marketing purposes. If you do not want to be on film on the day that you visit, please speak to a member of the management team and they will arrange something for you.

Police, Forces, NHS discount: We no longer offer discount for any of these services.

Tattoos: Tattoos that may cause offence to other guests i.e the use of explicit language or offensive logos need to be covered at all times. Please wear plasters to cover or suitable clothing which is wet suit material. T shirts may be used but not on our features.

Vouchers offering multiple use are per person to the value price shown on the vouchers. Once Internet vouchers from our website or third party websites have been removed from the site, they are no longer valid, even if you have already printed the voucher. One voucher per person only. One voucher entitles one person only to the special offer unless otherwise specifically stated. Vouchers are not redeemable and have no cash value. If a voucher shows no expiry date, it is left at the managers discretion as to whether or not it can be accepted.

Children under 11 and/or weak swimmers must be accompanied by an adult in the water with them at all times.

No t-shirts or shorts that are non swimwear material to be worn on any rides. Wet suits are permitted.

All rides and features are free subject to availability. We recommend that you check all rides/features are operational before you travel.

Waterworld is an Aqua Park, not a swimming pool. Therefore we accept no responsibility for damage done to swimwear whilst using the facility. After liaising with Speedo (the popular swim wear specialist) they have informed us that Lycra swimwear may be prone to friction tear whilst using our slides. It has been advised that Nylon and Polyester materials may be more suitable.

Bringing your own food and drink

As we have a number of catering facilities available, we do not allow guests to consume their own food and drink on our premises.

Adult Ratio to children

From 1st September 2021, all children under 11 years old must be accompanied by an adult. One adult can supervise two children under 11 years old but no more. Babies must be supervised on a one adult to one child basis.

Anyone 11 years old and over can attend without adult supervision providing they are a strong swimmer and have no medical conditions.

Closing Times

Please note that our rides and features will begin to close down 15 minutes before our closing time. Opening times and prices are subject to change without notice.

LOCKER CHECKS:

In the interest of the safety of our guests and during circumstances when items have been left in lockers that are now in use by other guests, Our management team reserve the right to check our lockers. This will only be done when it is absolutely necessary and will be carried out when a member of our management team is present.

Bag CHECKS:

Please be aware that, during peak times, customers’ bags will be checked on entry to the water park for the safety of all present.

Ticket rules

Tickets are non-refundable and transfers of date are only allowed if enough notice is given. If you cannot attend on the date you have pre-booked for, please call to rearrange your visit. You normally have 30 days to re-use your ticket before it expires but you must give us at least 1 week’s notice when re-booking tickets. You may only re-book your tickets on one occasion.  All Tickets are non-refundable. Should Government guidelines result in closure of our facility, we will of course rearrange your visit for when we are able to reopen. Opening times and prices are subject to change without notice.

PLEASE NOTE: We do not accept tickets or vouchers that have been purchased from a third party other than Kids Pass. The resale of our tickets by third parties without our permission is a fraudulent act and legal action will be taken. We do not accept vouchers or tickets from any unauthorised source. Please do not waste your money. Admission will be refused.